Hopscotch Women’s Centre

“During our assessment we saw evidence of person-centred care. The service took a strength-based approach to care. This is care planning with a focus on supporting people to continue using their own strengths where able. This meant people were supported to maintain independence.”

“Improvements were needed to the staff rotas to create consistency for care staff and people using the service.”

“Staff received training and supervision to enable them to carry out their roles safely. The service actively engaged with additional training such as trauma informed practice. Such training would directly benefit people using the service through staff understanding of how this may impact care needs and preferences.”

“Partner agencies we spoke with such as healthcare providers, commissioners and others, told us Hopscotch engaged and communicated with them well. They expressed referrals were made in an appropriate and timely way. They told us advice was followed and monitored.”

“Leaders were active participants in local and pan London safeguarding boards. This meant they had a good understanding of themes and practices relating to safeguarding. We saw evidence that the service learnt from any incidents that occurred within the service as well as those which had taken place at other local services. Such learning was clearly reported and communicated with staff for both prevention and improvement purposes.”

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