Home Instead Senior Care
33-35, Southmead Road, Westbury-on-trym, Bristol, BS10 5DW · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
- Local authority: Bristol, City of
- Registered manager: Anne-Marie Clare Clark
- Run by: Steadfast Care Limited
The inspection record
Rated Outstanding overall. Report published 27 August 2026.
“The assessment of Home Instead Senior Care Bristol took place between 6 and 24 March 2026. This was a comprehensive assessment of a domiciliary care service supporting people in their own homes, including older people and those living with long-term health conditions. We rated this service as outstanding overall. Risk assessments were detailed, person-centred and regularly reviewed, enabling risks to be anticipated and managed while supporting people to maintain choice, control and independence. Care plans were tailored to individuals' needs, preferences and goals, and reflected changes in circumstances through ongoing review and engagement with people and their representatives. Care was tailored to individual preferences, strengths and goals, enabling people to maintain independence, achieve positive outcomes and remain in control of their lives.”
“The service demonstrated a strong culture of safety and continuous learning. Staff were well trained and supported, with robust induction, regular refresher training and competency assessments to ensure they could meet people's needs effectively. This included, for example, training and competency checks in medicines management, safeguarding, dementia care, moving and handling, and person-centred care.”
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“Staff worked seamlessly with health and social care professionals to coordinate care, support safe transitions and prevent deterioration. People and relatives consistently praised the reliability of care, responsiveness of staff and quality of communication.”
“Leaders fostered an open, learning culture where innovation, reflection and continuous improvement were embedded. Effective governance and quality assurance systems drove high standards of care and positive outcomes. They were effective in identifying areas for improvement. Audits highlighted that staff supervision had not always been completed in line with the provider's policy. Leaders had recognised this shortfall and implemented an action plan to strengthen oversight and ensure supervisions were completed consistently. This demonstrated a proactive and responsive approach to governance, with audit findings used to drive improvement and support sustained quality of care.”
“The service demonstrated consistently high-quality, person-centred care that enhanced people's wellbeing, independence and quality of life.”
Frequently asked questions
What services does Home Instead Senior Care provide?
Home Instead Senior Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Home Instead Senior Care registered in?
Home Instead Senior Care is registered in the Bristol, City of local authority area.
What is Home Instead Senior Care's CQC rating?
Home Instead Senior Care is rated Outstanding by the Care Quality Commission (report published 27 August 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2422765176.
Who is the registered manager at Home Instead Senior Care?
The registered manager is Anne-Marie Clare Clark.
Who owns Home Instead Senior Care?
Home Instead Senior Care is operated by Steadfast Care Limited.
When was Home Instead Senior Care last inspected?
The Care Quality Commission published its latest report on Home Instead Senior Care on 27 August 2026.
Where is Home Instead Senior Care located?
Home Instead Senior Care is located in Bristol, United Kingdom.
When did Home Instead Senior Care register with CQC?
Home Instead Senior Care first registered on 5 February 2016.
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Information disclaimer. Information regarding Home Instead Senior Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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