Home Instead Burnley

“Date of Assessment: 9 December 2024 to 3 January 2025. The service is a care at home service providing support to adults living in their own homes. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes. People had access to healthcare professionals and staff ensured their advice was followed. People and their relatives spoke highly of the care and support they received and felt involved in planning their care. Systems were in place to monitor the service, and the management team led the service well.”