Home Help Watford

“This was a comprehensive assessment of all quality statements. We carried out this assessment due to the length of time since the previous assessment.”

“At our last inspection we rated the service Good (published 19 October 2019). At this assessment, the rating has changed to Requires Improvement and we found the provider was in breach of the legal regulation relating to governance.”

“There was a lack of effective leadership oversight and governance arrangements. The provider did not have robust systems of quality monitoring in place. There were not effective systems in place to ensure that audits were carried out, accurately and robustly, and that action was taken in response. However, since the inspection the nominated individual has confirmed action has been taken in response to our findings and driving better compliance.”

“Accurate care plans and associated risks assessments were not in place for all of people’s needs. Care records were not always reviewed or updated to reflect people's current needs and the care being provided. Risks were not always supported by appropriate risk assessments or clear guidance for staff.”

“Staff were not providing timely care to people. Staff did not always arrive to care visits on time or stay for the required duration. The provider analysed completed call data but were unaware of the shortfalls in care delivery we found.”

“Despite these concerns, people and their relatives consistently described staff as kind, respectful and supportive. People were supported by a consistent staff team. Staff received regular supervision and told us they felt supported in their roles.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.  ”