Hills Independent Homecare Service

“There were enough staff employed to meet people’s care needs. They had been recruited well, had received appropriate training and felt well-supported by their manager. Staff knew how to report any concerns so that people were protected from avoidable harm. Potential risks to people were assessed and staff followed guidance to minimise the risks. People felt safe with the staff. They received their medicines safely and staff followed infection prevention and control procedures.”

“Staff treated people with respect and upheld their privacy and dignity. Care plans were written with the person and their relatives: they detailed the care each person needed and how that person wanted their care delivered by the staff. Information was available in accessible formats and people knew who to contact if they had any concerns.”

“We received positive feedback from people, their relatives and staff about the service and the way it was managed. The registered manager was approachable and very well-liked. They managed the service well and understood her regulatory responsibilities to inform people if anything went wrong and when to notify CQC.”