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Unclaimed listing CQC record · synced 13 October 2026

HF Trust Cheshire and Merseyside

18 Rossmore Business Village, Inward Way, Ellesmere Port, Cheshire, CH65 3EY · View on map

This is the agency's office. Care is delivered in clients' own homes.

Personal care
Regulated by CQC · England Full report on the CQC website
Requires improvement Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is not performing as well as it should and we have told the service how it must improve.” Read the CQC report

Safe Requires improvementEffective Requires improvementCaring Requires improvementResponsive Requires improvementWell-led Inadequate

Report published 3 January 2025

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since January 2011.
  • Supports: learning disabilities
  • Local authority: Cheshire West and Chester
  • Registered manager: Jennifer Dawn Brennan
  • Run by: HF Trust Limited

The inspection record

Rated Requires improvement overall. Report published 3 January 2025.

“HF Trust - Cheshire DCA is a domiciliary care service who provide care and support to people living with a learning disability in their own homes. Some properties were owned by HFT. We carried out this assessment in response to concerns we had received about quality of care in the service. At the time of our assessment 58 people were using the service. We completed the assessment between 30 August and 17 October 2024 when feedback was given.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ (RSRCRC) is the guidance the Care Quality Commission (CQC) follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. This guidance was reviewed as part of this assessment, and we found the provider had failed to meet some of its principles.”

Show the full assessment summaryHide the rest of the summary

“Peoples' human rights were not always upheld through consent and assessing capacity and Deprivation of Liberty Safeguards (DoLS) applications were not made for some people. Staffing shortages meant people did not always receive their funded 1:1 hours, with people missing out on activities and visits with families. Care plans did not always reflect the care and support required and risks were not always well managed through risk assessments. Incidents were unreported at times and not managed through the safeguarding process as required. Lack of oversight of the management team had contributed to this as well as frequent changes in management and organisational restructure.”

“There were 3 breaches identified in safe care and treatment, safeguarding service users from abuse and improper treatment, and governance.”

The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 11 December 2019, rated Good

Inspected 24 May 2017, rated Good

Inspected 12 August 2014, rated Good

Frequently asked questions

What services does HF Trust Cheshire and Merseyside provide?

HF Trust Cheshire and Merseyside is registered with the Care Quality Commission to provide personal care.

Which local authority is HF Trust Cheshire and Merseyside registered in?

HF Trust Cheshire and Merseyside is registered in the Cheshire West and Chester local authority area.

What is HF Trust Cheshire and Merseyside's CQC rating?

HF Trust Cheshire and Merseyside is rated Requires improvement by the Care Quality Commission (report published 3 January 2025). The full CQC inspection report is available at cqc.org.uk/location/1-120702273.

Who is the registered manager at HF Trust Cheshire and Merseyside?

The registered manager is Jennifer Dawn Brennan.

Who owns HF Trust Cheshire and Merseyside?

HF Trust Cheshire and Merseyside is operated by HF Trust Limited.

When was HF Trust Cheshire and Merseyside last inspected?

The Care Quality Commission published its latest report on HF Trust Cheshire and Merseyside on 3 January 2025.

Where is HF Trust Cheshire and Merseyside located?

HF Trust Cheshire and Merseyside is located in Ellesmere Port, United Kingdom.

When did HF Trust Cheshire and Merseyside register with CQC?

HF Trust Cheshire and Merseyside first registered on 26 January 2011.

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Location

18 Rossmore Business Village, Inward Way, Ellesmere Port, Cheshire, CH65 3EYOpen in Google Maps

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Information disclaimer. Information regarding HF Trust Cheshire and Merseyside is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.