Helping Hands Godalming

“At the time of the assessment, the service was not supporting any autistic people or people with a learning disability, but the provider had regard to ‘Right support, right care, right culture”

“People and relatives were positive about the care provided and told us they felt safe. They described staff as kind, respectful, reliable and professional. Care was personalised around people’s needs, preferences, routines and desired outcomes. Staff promoted people’s independence, dignity and choice and responded flexibly when their needs changed. Staff understood their safeguarding responsibilities and worked with healthcare professionals when people required additional support. Medicines, infection risks and environmental risks were generally managed safely. However, some minor improvements were needed to ensure risks, including choking risks, were consistently recorded across all relevant documents. Recruitment checks also required further scrutiny. Leaders had systems to monitor quality, but these did not always result in timely or sustained improvements. Learning from incidents, complaints and audits was taking place however was not always clearly recorded or embedded. Staff described the manager and office team as approachable, although changes in office staff and management capacity had caused some instability. Overall, the service had a caring, person-centred culture, and staff were proud of the positive outcomes they helped people achieve.”