Helping Hands Cambridge
124 Wulfstan Way, Cambridge, Cambridgeshire, CB1 8QJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2017.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and adults under 65
- Local authority: Cambridgeshire
- Registered manager: Samantha Michelle Donnelly
- Run by: Midshires Care Limited
The inspection record
Rated Good overall. Report published 2 June 2026.
“Date of Assessment: 10 April 2026 to 07 May 2026. Helping Hands Cambridge is a domiciliary care service, providing personal care and support to adults of all ages, some of whom were living with dementia and/or a physical disability. At the time of this assessment 63 people were receiving the regulated activity of personal care from this service. This was a planned inspection due to the service having an aged rating.”
“People experienced safe, compassionate and personalised care. Staff knew people well and used this knowledge to tailor care, support choices and promote independence. People felt valued and told us care was delivered in a calm and unhurried way that upheld their dignity. Assessments of people’s needs were carried out when they first began using the service and were used to inform care planning. People had detailed care plans and regular reviews ensured these remained current and reflective of people’s needs.”
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“The provider demonstrated a proactive approach to safety, based on openness and honesty. Governance systems were robust and effective and ensured leaders had strong oversight of the service. People, relatives and staff felt supported to give feedback and felt their contributions were valued. Staff acted promptly when needs changed and worked well alongside a range of health and social care professionals to ensure continuity of care.”
Older reports from the CQC's previous inspection approach
Inspected 15 March 2019, rated Good
Frequently asked questions
What services does Helping Hands Cambridge provide?
Helping Hands Cambridge is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Helping Hands Cambridge registered in?
Helping Hands Cambridge is registered in the Cambridgeshire local authority area.
What is Helping Hands Cambridge's CQC rating?
Helping Hands Cambridge is rated Good by the Care Quality Commission (report published 2 June 2026). The full CQC inspection report is available at cqc.org.uk/location/1-4632718410.
Who is the registered manager at Helping Hands Cambridge?
The registered manager is Samantha Michelle Donnelly.
Who owns Helping Hands Cambridge?
Helping Hands Cambridge is operated by Midshires Care Limited.
When was Helping Hands Cambridge last inspected?
The Care Quality Commission published its latest report on Helping Hands Cambridge on 2 June 2026.
Where is Helping Hands Cambridge located?
Helping Hands Cambridge is located in Cambridge, United Kingdom.
When did Helping Hands Cambridge register with CQC?
Helping Hands Cambridge first registered on 18 December 2017.
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Home-care agencies near Cambridge
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Information disclaimer. Information regarding Helping Hands Cambridge is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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