Helping Hands Aylesbury
Goldsmiths House, 10-14 Cambridge Street, Aylesbury, HP20 1RS · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2015.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Buckinghamshire
- Registered manager: Joanne Carol Forder
- Run by: Midshires Care Limited
The inspection record
Rated Requires improvement overall. Report published 23 March 2026.
“The dates of assessment were from 10 February 2026 to 24 February 2026. We visited the office on 11 and 12 February 2026. Helping Hands Aylesbury is a domiciliary care service, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 59 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
“The service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.”
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“The service had not been assessed since November 2017. We arranged this assessment to check the service was providing a safe service. At the last assessment we rated the service Good, at this assessment the overall rating has deteriorated to requires improvement. We identified 2 breaches of the legal regulations in relation to risk management and good governance. There was a lack of consistent oversight of the service and auditing processes were not always effective in identifying shortfalls. Medicines were not routinely managed safely. Risks relating to people’s health, safety and welfare were in place, but they were not always robust and some key areas had not been assessed. Care records were not always detailed accurate and up to date.”
“There was a registered manager in post. The provider did not work with any local authorities, all of the people supported by Helping Hands Aylesbury funded their own care.”
“We found the provider and registered manager responsive to our feedback throughout the course of the inspection.”
“We have asked the provider for an action plan in response to the concerns found at this assessment. ”
Older reports from the CQC's previous inspection approach
Inspected 29 November 2017, rated Good
Inspected 6 August 2015, rated Good
Frequently asked questions
What services does Helping Hands Aylesbury provide?
Helping Hands Aylesbury is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Helping Hands Aylesbury registered in?
Helping Hands Aylesbury is registered in the Buckinghamshire local authority area.
What is Helping Hands Aylesbury's CQC rating?
Helping Hands Aylesbury is rated Requires improvement by the Care Quality Commission (report published 23 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-1882002027.
Who is the registered manager at Helping Hands Aylesbury?
The registered manager is Joanne Carol Forder.
Who owns Helping Hands Aylesbury?
Helping Hands Aylesbury is operated by Midshires Care Limited.
When was Helping Hands Aylesbury last inspected?
The Care Quality Commission published its latest report on Helping Hands Aylesbury on 23 March 2026.
Where is Helping Hands Aylesbury located?
Helping Hands Aylesbury is located in Aylesbury, United Kingdom.
When did Helping Hands Aylesbury register with CQC?
Helping Hands Aylesbury first registered on 12 January 2015.
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Location
Home-care agencies near Aylesbury
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Information disclaimer. Information regarding Helping Hands Aylesbury is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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