Hearts At Home HomeCare Limited – Leeds

“People and relatives consistently told us they felt safe and well supported by staff. Effective systems were in place to identify and manage risks, safeguard people from abuse and monitor the quality of care being delivered. Staff were recruited safely and received appropriate training, supervision, competency assessments and support to meet people's needs. Care records demonstrated effective management of complex healthcare needs, including PEG feeding, respiratory support and pressure care, with staff working alongside healthcare professionals to promote positive outcomes and continuity of care. Medicines were managed safely and governance systems provided oversight of incidents, safeguarding concerns and service quality.”

“We assessed the service against Right Support, Right Care, Right Culture guidance to make judgements about whether the provider guaranteed people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service demonstrated a strong commitment to promoting independence, choice and control, with people encouraged to remain involved in decisions about their daily lives and future support. Care was delivered in line with the principles of Right Support, Right Care, Right Culture, promoting people's independence, inclusion, community participation and human rights. People were supported to maintain relationships, access activities that were important to them and achieve outcomes that reflected their individual aspirations.”

“Overall, the service demonstrated a positive culture where people's wellbeing, independence and outcomes were at the centre of care delivery.”