Heartfelt Care
11 -12 High Street, Yeovil, BA20 1RG · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2021.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment and adults under 65
- Local authority: Somerset
- Registered manager: Dominic Michael Peter Cole
- Run by: Heartfelt Care Yeovil and Sherborne Limited
The inspection record
Rated Good overall. Report published 1 October 2024.
“Heartfelt Care is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 27 people were receiving personal care from the service.”
“We carried out an assessment of the service which started on 3 September 2024 and was completed on 13 September 2024. This assessment looked at the Effective key question to see if the provider had made the improvements needed following the recommendation we made at the last inspection (published 3 March 2023). This was in relation to the provider ensuring staff received up to date training based on current best practice, in relation to people's needs. At this assessment we found improvements had been made and the provider met the recommendation.”
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“As part of the assessment, we used information we had gathered at the assessment we undertook in May 2024. This included feedback from 2 people who use the service and 3 relatives. We emailed all 17 staff members employed by the provider asking for their views (this included staff we had met at the provider’s office). We received responses from 10 of them. We also asked the provider for additional information to support our judgement of this key question and spoke with the registered manager and a member of the management team. We asked the local authority contracts and quality officer who had been working with the provider for their views.”
Older reports from the CQC's previous inspection approach
Inspected 24 January 2023, rated Requires improvement
Inspected 26 January 2019, rated Good
Frequently asked questions
What services does Heartfelt Care provide?
Heartfelt Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Heartfelt Care registered in?
Heartfelt Care is registered in the Somerset local authority area.
What is Heartfelt Care's CQC rating?
Heartfelt Care is rated Good by the Care Quality Commission (report published 1 October 2024). The full CQC inspection report is available at cqc.org.uk/location/1-12062327094.
Who is the registered manager at Heartfelt Care?
The registered manager is Dominic Michael Peter Cole.
Who owns Heartfelt Care?
Heartfelt Care is operated by Heartfelt Care Yeovil and Sherborne Limited.
When was Heartfelt Care last inspected?
The Care Quality Commission published its latest report on Heartfelt Care on 1 October 2024.
Where is Heartfelt Care located?
Heartfelt Care is located in Yeovil, United Kingdom.
When did Heartfelt Care register with CQC?
Heartfelt Care first registered on 2 December 2021.
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Home-care agencies near Yeovil
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Information disclaimer. Information regarding Heartfelt Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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