Headquarters BC Care Ltd
Unit No 2.1, Oaktree House, 408 Oakwood Lane, Leeds, LS8 3LG · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since July 2023.
- Supports: older people (65+), physical disabilities, adults under 65 and children
- Local authority: Leeds
- Registered manager: Asim Raqeeb
- Run by: BC Care Ltd
The inspection record
Rated Requires improvement overall. Report published 6 February 2026.
“Dates of Assessment: From 15 to 28 October 2025. This included 2 visits to the office on 15 and 16 October 2025. Headquarters BC Care is a domiciliary care agency supporting people with personal care living in their own homes. This was the first assessment for this service, and we carried out the assessment in response to information of concern we had received about the service. At the time of this assessment, there were 4 people receiving the regulated activity of personal care from the service.”
“During the assessment, we found systems and processes for managing people’s care and medicines were not fully embedded, which limited guidance for staff and oversight. Care plans generally contained some personal information, but gaps in risk assessments and clinical guidance meant staff could not consistently respond to people’s health needs. Monitoring tools for behaviours and high-risk medications were not in place, and communication with external professionals was limited.”
Show the full assessment summaryHide the rest of the summary
“People were supported to make choices and maintain independence, with staff providing care in ways that respected personal preferences, dignity, and cultural needs. Staff demonstrated kindness and compassion, but some documentation did not consistently reflect respectful, person-centred language.”
“Staff reported high morale and adequate training but had limited supervision, spot checks, or opportunities to contribute to service development. Governance systems were weak, audits and feedback were not fully used to drive improvement, and the provider could not demonstrate oversight of workforce compliance, quality, or regulatory requirements.”
“Partnership working with other services was minimal, and the involvement of people, relatives, and staff in shaping the service was limited. Similarly, learning and innovation were not embedded, with few systems in place to evaluate performance or ensure continuous improvement.”
“Overall, while care delivery demonstrated some positive outcomes, the service required improvement in monitoring, governance, staff support, and consistent person-centred practice to ensure people received safe, responsive, and effective care.”
“We found the provider was in breach of 3 legal regulations at this assessment in relation to safe management of medicines, good governance and safe staffing. We have asked the provider for an action plan in response to the concerns found at this assessment.”
Frequently asked questions
What services does Headquarters BC Care Ltd provide?
Headquarters BC Care Ltd is registered with the Care Quality Commission to provide personal care.
Which local authority is Headquarters BC Care Ltd registered in?
Headquarters BC Care Ltd is registered in the Leeds local authority area.
What is Headquarters BC Care Ltd's CQC rating?
Headquarters BC Care Ltd is rated Requires improvement by the Care Quality Commission (report published 6 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-16469806112.
Who is the registered manager at Headquarters BC Care Ltd?
The registered manager is Asim Raqeeb.
Who owns Headquarters BC Care Ltd?
Headquarters BC Care Ltd is operated by BC Care Ltd.
When was Headquarters BC Care Ltd last inspected?
The Care Quality Commission published its latest report on Headquarters BC Care Ltd on 6 February 2026.
Where is Headquarters BC Care Ltd located?
Headquarters BC Care Ltd is located in Leeds, United Kingdom.
When did Headquarters BC Care Ltd register with CQC?
Headquarters BC Care Ltd first registered on 25 July 2023.
Be the first to review Headquarters BC Care Ltd
Location
Home-care agencies near Leeds
Run Headquarters BC Care Ltd?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Information disclaimer. Information regarding Headquarters BC Care Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01138241978