Hand on Heart Care

“Date of assessment 22 April to 5 June 2024. Hand on Heart Care provides personal care to people in their own homes. There were 4 people using the service when we carried out the assessment. During the assessment we contacted 4 people’s relatives, 8 care staff, and 3 healthcare professionals for their feedback about the service. We looked at 6 quality statements. Safeguarding processes, involving people to manage risks, and safe and effective staffing remained good. People told us they felt safe, were involved in managing risks to themselves, and experienced positive outcomes from the care and support they received that was provided by enough skilled and caring staff. Independence, choice, and control, remained good. People were supported to maintain their independence and had choices. Equity in experiences, and outcomes remained good. People felt they were treated equally, and fairly. Governance, effective management, and sustainability remained good. There were effective management and government systems in place. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them. This was an ‘assessment using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, video, and phone calls to engage with people using the service as part of this performance review assessment.”