Hales Group Limited – Doncaster

“Date of assessment:9 December 2024 to 4 February 2025. We carried out a visit to the service on 7 December 2025. This service is a care at home service providing support to adults of all ages some of whom are living with dementia, mental health conditions, physical disabilities and sensory impairment. The service is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.”

“This assessment was undertaken because we had not rated the service since 28 March 2018. We had also received concerns about the staffing and reliability of the service. We found evidence the registered manager had taken effective action to address these concerns. The provider had a learning culture, people could raise concerns and managers investigated incidents thoroughly and took action to improve people’s care experience. People were protected from the risk of abuse and staff helped people to manage risks. There were enough staff who received training and regular appraisals to maintain high-quality care. People’s care was assessed and planned with people and their families. The service managed medicines well. There were effective systems for monitoring and improving the quality of the service.”