Guardian Homecare (Tatton Gardens)

“At the time of the inspection the manager was in the process of registering with the Care Quality Commission.”

“Some improvements were needed in the recording of medicines as this was not always completed to the standard expected. Medicine records and daily notes were paper based, and these were going to be transferred to an electronic recording system. Management were confident this would improve documentation.”

“Whilst care plans provided detailed information of people’s wishes and preferences, daily notes were vague and needed more information on the care that had been delivered.”

“Feedback was gained from healthcare professionals that visited the location. All the feedback was positive, and all reported they could work in partnership with the team to ensure peoples safety and improve outcomes. All professionals were confident any concerns that needed to be raised would be quickly resolved by the manager. Staff spoke positively about managers and the support offered. Staff felt able to raise concerns and were confident they would be listened to.”

“Managers worked with the housing provider to ensure accommodation was well maintained. Maintenance checks were completed by the housing provider to ensure the environment was safe, and this included fire safety checks.”