Goldfinch Care Agency Private Limited

“The culture of the service was positive. The registered managermaintaineda visible presence and demonstrated an open and transparent approach, actively welcoming feedback. They made themselves accessible to people and their relatives and regularly sought their views, including through routine visits to people in their own homes.”

“The provider responded proactively to minor shortfallsidentifiedduring the assessment and viewed these as opportunities for learning and improvement. There was a clear emphasis on teamwork and effective communication, which contributed to people receiving a positive experience of care.”

“People and their relatives consistently praised the service for delivering reliable, good-quality, person-centred care. Staff were described as empathetic, professional, and well trained.One person said, “The company is managed,organisedand led toa very highstandard and the staff well trained. I have absolutely no complaint,concernsor issues.I consider them to be perfect and have nothing more to add other than I would recommend them.””

“People’s needs were comprehensively assessed prior to the commencement of care and were reviewed regularly to ensure positive outcomes were achieved. Care and supportdeliverywere closelymonitoredto promote and sustaina good qualityof life.”

“Staffdemonstrateda strong commitment to delivering kind, compassionate, and person-centred care. People’s dignity and privacy were consistently respected. Staff understood people’s individual needs and preferences and provided carein accordance withthese.”

“Staff spoke positively about the support they received and were complimentary about the management of the service. They reported being treated fairly, understood their roles and responsibilities, and felt encouraged to contribute feedback.”

“Staff received a thorough induction andappropriate training. Their competencies were assessed through spot checks and regular supervision, and safe recruitment practices were followed.”

“Effective systems were in place to assess and manage risks and to safeguard people from harm and abuse. Associated care plans and risk assessments wereoveralldetailed, reflective of people’s needs, and subject to regular review.”

“Infection prevention and control (IPC) measures were in place, and medicines were managed safely.”