Golden World Care Service

“This focused inspection was undertaken to check if the provider had made the required improvements. We gave 48 hours' notice of our on-site visit, ensuring the registered manager would be available to support the inspection. Inspection activities took place from 23 to 25 September 2024, with office visits on the first two days.”

“We reviewed four key questions – Safe, Effective, Responsive, and Well-led – all previously rated Requires Improvement. We found that the provider had addressed most concerns identified in the last inspection, including those related to safeguarding, staff training and support, medicines, complaints, and person-centred care.”

“However, while governance systems had improved, they were not fully effective. The systems failed to identify new issues with record keeping and accessibility concerning risk management and pre-employment checks for new staff. These issues were discussed with the provider, who addressed them by the second day of inspection.”

“We found no evidence of harm to people, but the provider’s ongoing failure to identify and rectify record-keeping and accessibility issues indicated a continued breach of regulations regarding governance. Consequently, we have repeated this breach.”

“Despite these concerns, sufficient improvements were made overall to raise the service’s rating from Requires Improvement to Good.”