Goldcrest Heathcare Service (Birmingham)
Suite 2 Fairways, 475 Bordesley Green East Yardley, Birmingham, B33 8PP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2023.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, mental health conditions and adults under 65
- Local authority: Birmingham
- Registered manager: Ruqia Bi
- Run by: Goldcrest Healthcare Service Limited
The inspection record
Rated Good overall. Report published 8 January 2025.
“Date of assessment: 26 September to 12 November 2024. This assessment was carried out in response to receiving information of concern about the service. During the assessment we spoke with 4 people and 10 relatives. We spoke with the nominated individual, area manager, registered manager, 2 care managers leaders and 5 support staff. This is the first assessment of the service since it was registered on 28 March 2023.”
“A person-centred approach was taken to the management of risks. People were supported to have an active role in maintaining their own health and wellbeing. People were supported and received care from staff who knew them well, understood their needs and preferences. People’s care records reflected their needs and promoted their wellbeing. People and those important to them, were involved in planning their care. People were fully supported to live a life of their choice and to increase their independence where possible.”
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“The provider had worked closely with the local authority to improve the service. A new management structure had improved the culture within the service. The management team were committed to making improvements across the service. There were governance systems in place which assessed and managed the safety and quality of the service. However, some improvements were required to quality assurance audits to ensure they were as effective as possible. Furthermore, improvements were still needed to ensure all notifications were made when required.”
Frequently asked questions
What services does Goldcrest Heathcare Service (Birmingham) provide?
Goldcrest Heathcare Service (Birmingham) is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Goldcrest Heathcare Service (Birmingham) registered in?
Goldcrest Heathcare Service (Birmingham) is registered in the Birmingham local authority area.
What is Goldcrest Heathcare Service (Birmingham)'s CQC rating?
Goldcrest Heathcare Service (Birmingham) is rated Good by the Care Quality Commission (report published 8 January 2025). The full CQC inspection report is available at cqc.org.uk/location/1-15308166952.
Who is the registered manager at Goldcrest Heathcare Service (Birmingham)?
The registered manager is Ruqia Bi.
Who owns Goldcrest Heathcare Service (Birmingham)?
Goldcrest Heathcare Service (Birmingham) is operated by Goldcrest Healthcare Service Limited.
When was Goldcrest Heathcare Service (Birmingham) last inspected?
The Care Quality Commission published its latest report on Goldcrest Heathcare Service (Birmingham) on 8 January 2025.
Where is Goldcrest Heathcare Service (Birmingham) located?
Goldcrest Heathcare Service (Birmingham) is located in Birmingham, United Kingdom.
When did Goldcrest Heathcare Service (Birmingham) register with CQC?
Goldcrest Heathcare Service (Birmingham) first registered on 28 March 2023.
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Location
Home-care agencies near Birmingham
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Badges & awards
Information disclaimer. Information regarding Goldcrest Heathcare Service (Birmingham) is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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