Glenmore Trust – Northumberland Street
9 Northumberland Street, Carlisle, Cumbria, CA2 5HD · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2011.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, children and people whose rights are restricted under the Mental Health Act
- Local authority: Cumberland
- Registered manager: Michael John Shand
- Run by: Glenmore Trust
The inspection record
Rated Good overall. Report published 2 October 2026.
“Date of assessment: 8 June to 13 July 2026. At the time of our assessment, the service supported 46 people. The service provides personal care and support to adults with a range of needs, including learning disabilities, autistic people, physical disabilities, sensory impairments, long-term health conditions and mental health needs. People lived in supported accommodation with their own tenancies, across North Cumbria. We reviewed records and governance information and spoke with people, staff, relatives and professionals involved in people's care and support.”
“The service was able to demonstrate how it was meeting the principles of Right Support, Right Care, Right Culture. People were supported to live as independently as possible, make choices about their lives and take part in their local communities. Staff promoted people's dignity, independence and wellbeing.”
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“People spoke positively about the support they received. We observed warm and respectful interactions and found staff knew people well. People were involved in decisions about their care, maintained important relationships, accessed activities they enjoyed and were supported to achieve goals that mattered to them.”
“The service had effective arrangements for recruitment, medicines management and staff training. Staff spoke positively about local leadership and professionals described good partnership working. Some improvements were needed to further personalise records, strengthen outcome monitoring and improve Mental Capacity Act recording. Some staff also raised concerns about communication from senior leaders and wider organisational oversight.”
“Overall, people received good-quality, person-centred support from staff who knew them well. Improvements were needed to strengthen governance and record keeping, but people were achieving positive outcomes and receiving care that met their needs.”
Older reports from the CQC's previous inspection approach
Inspected 8 July 2016, rated Good
Frequently asked questions
What services does Glenmore Trust – Northumberland Street provide?
Glenmore Trust – Northumberland Street is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Glenmore Trust – Northumberland Street registered in?
Glenmore Trust – Northumberland Street is registered in the Cumberland local authority area.
What is Glenmore Trust – Northumberland Street's CQC rating?
Glenmore Trust – Northumberland Street is rated Good by the Care Quality Commission (report published 2 October 2026). The full CQC inspection report is available at cqc.org.uk/location/1-113410633.
Who is the registered manager at Glenmore Trust – Northumberland Street?
The registered manager is Michael John Shand.
Who owns Glenmore Trust – Northumberland Street?
Glenmore Trust – Northumberland Street is operated by Glenmore Trust.
When was Glenmore Trust – Northumberland Street last inspected?
The Care Quality Commission published its latest report on Glenmore Trust – Northumberland Street on 2 October 2026.
Where is Glenmore Trust – Northumberland Street located?
Glenmore Trust – Northumberland Street is located in Carlisle, United Kingdom.
When did Glenmore Trust – Northumberland Street register with CQC?
Glenmore Trust – Northumberland Street first registered on 15 February 2011.
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Location
Home-care agencies near Carlisle
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Information disclaimer. Information regarding Glenmore Trust – Northumberland Street is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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