Generations Care Ltd

“Date of assessment 08 January to 15 January 2025.Generations Care Ltd is a domiciliary care agency which provides personal care to people in their own homes. The service provides support to older people and younger adults with a range of needs. This includes people with physical disabilities. At the time of our inspection the service was providing the regulated activity personal care to approximately 160 people. The last rating for this service was requires improvement (published 25 November 2022), with a breach of regulation. The provider was required to send us an action plan telling us how they would improve and by when. We undertook this assessment to check they had followed their action plan and to confirm they now met legal requirements. At this assessment not enough improvement had been made and the provider remained in breach of regulation 17 (Good Governance). The provider did not always operate effective quality assurance systems and processes to provide effective oversight of the quality and safety of the service. More robust systems needed to be implemented and improved oversight maintained when audits and checks were delegated to staff within the service. The overall rating for the service has remained requires improvement. The service has now been rated requires improvement for the last 4 consecutive inspections. However, some improvements had been made. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”