GAIN Care Limited – Leeds

“During this assessment, we found risk assessments were in place to identify and manage risks to people and staff. Accidents and incidents were recorded, investigated and analysed by the registered manager. When required, changes were implemented. Staff were knowledgeable about identifying and reporting safeguarding concerns and the policies and procedures in place were appropriate. Medicines were managed safely. The registered manager had processes in place to ensure care visits were completed on time.”

“The service had developed person-centered assessments and care plans to guide staff according with people’s needs and preferences, including those who required end of life care. Staff worked with relevant healthcare professionals to meet the needs of people.”

“There was a shared vision and culture based on delivering quality care. The provider had implemented champion roles for staff to be involved in implementing improvements at the service. Staff understood their roles and responsibilities. There were effective quality assurance processes in place. This ensured an appropriate management oversight of the care delivered, as well as implementing any improvements when required. We received positive feedback about the registered manager being available and approachable.  ”