Gaia Home Care Ltd

“People's needs were reviewed and re-assessed when their needs or circumstances changed, for example, following a period of hospitalisation. The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. The provider worked with people and their families to support them to live healthier lives and achieve improved outcomes. The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider had processes in place to ask and record people’s consent to care and treatment.”

“The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Care was delivered with kindness and dignity by a team of people who were respectful of people's needs. People's individual needs were identified through careful assessment and then recorded in their care plan. The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Members of staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.”

“People's care plans were person-centred and contained details of their likes and dislikes, interests, hobbies and aspirations. Members of staff understood people’s communication needs and ensured they communicated with people in a way they understood. The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored…”