Freedom Home Care Ltd

“Processes were in place to protect people from abuse. Staff knew what to do if they thought someone was at risk.”

“Staff knew people well and had a good understanding of how to safely manage individual risks. Staff worked in partnership with health and social care professionals to ensure people received good outcomes.”

“People received consistent care from staff who had the skills and knowledge to meet their needs. Care was person centred and people or their relatives were fully engaged in assessments of need, care planning and reviews of care. Wherever possible, the provider was flexible and accommodated people’s requests for altered call times to make sure people were able to attend appointments.”

“The culture and values of the service focused on ‘making lives meaningful’ and treating people as individuals. Staff lived these values and ensured they were reflected in the care they provided to people.”

“Staff spoke positively about the management team and said they provided effective support and promoted an open and inclusive culture.”

“Governance systems were in place. The provider was receptive to feedback and took action during the assessment to address areas for improvement.”