Fortune Smiles Service Ltd

“This inspection was prompted by a review of the information we held about this service. As a result, we undertook a responsive inspection to review the key questions of Safe, Effective Responsive and Well-Led only. The inspection team consisted of 1 inspector.”

“During the assessment, we looked at 28 quality statements. We carried out a site visit to the service on 24 October 2025. Our assessment was announced. This means we gave the service 48 hours' notice prior to our visit taking place because staff were often out of the office providing care to people. We needed to be sure that they would be in.”

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“We spoke with the director, 9 staff, 2 people living at the service and 1 relative.”