For You Healthcare Limited

“Risks to people's health, safety and wellbeing had been identified and assessed. Staff had access to guidance on how to support people safely, and risk assessments were reviewed to ensure they reflected people's current needs. There were enough suitably trained staff to meet people's needs. Appropriate recruitment checks were completed before staff started work, helping to ensure they were suitable for their roles.”

“People's needs were assessed to help ensure care and support were tailored to their individual circumstances, preferences and goals. Staff monitored people's health and wellbeing and sought consent before providing personal care. This showed people were treated with dignity and respect and were involved in decisions about their care. Care records provided clear information about how people wished to be supported. Staff knew people well and adapted their communication to suit individual needs, helping people to express their views and make choices about their support.”

“The provider had systems in place to monitor the quality and safety of the service. Although a range of audits and checks were in place, some had not always been reviewed consistently. There was no evidence this had impacted on people's care or safety. People, relatives and staff all spoke positively about the service and did not raise any concerns regarding the quality of care provided. The provider acknowledged the shortfall and confirmed they would take steps to improve the consistency of oversight and monitoring arrangements. Staff spoke positively about the support they received from the registered manager and the team, describing an open and supportive culture where they felt comfortable raising concerns, discussing issues and sharing ideas to improve the service.”