FitzRoy Supported Living – Uckfield
1-5 Vernon Close, Vernon Road, Uckfield, East Sussex, TN22 5EJ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2011.
- Supports: physical disabilities, learning disabilities and sensory impairment
- Local authority: East Sussex
- Registered manager: Melanie Cottrell
- Run by: FitzRoy Support
The inspection record
Rated Good overall. Report published 29 August 2025.
“FitzRoy Supported Living Uckfield is a supported living service providing personal care to 4 adults with a learning disability and/or associated conditions. People lived independently in bungalows that were rented from a housing association. Staff worked from an office that was above two of the bungalows. Not everyone living in these bungalows received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
“This assessment was carried out between 16 May and 13 June 2025. We visited the service on 16 and 21 May 2025. The service specialised in the care of people with a learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
Show the full assessment summaryHide the rest of the summary
“This assessment was undertaken to review any improvements from the last inspection completed in October 2019 when the service was rated Requires Improvement. At this assessment further improvements were noted, and the service is now rated Good. Improvements included the handling of complaints and recording discussions surrounding end of life decisions. The service mainly used electronic records, problems with the internet connection and system navigation caused some issues and delays in accessing and completing records. However, staff knew people very well, so impact from this was low although staff were frustrated with the delays caused.”
“Staff focussed on a very person-centred approach to care and support. They put people, their views and choices at the centre of everything they did. Everyone was supported to share their views and aspirations. People’s dignity, privacy and human rights were maintained. Staff recognised any sign of distress or anxiety in people and responded effectively. For example, one person was unsure about the inspector being in the communal areas of the bungalow. Staff responded quickly providing reassurances and ensuring they felt safe.”
“People were supported to have enjoyable and meaningful lives. Contact with family and friends was given a high priority, valued and promoted.”
“Staff and people benefited from an open and positive culture in the service. The service learned from incidents changing and improving practice when needed. People were supported by a team of staff who knew them well and worked well together. Staff felt valued, undertook regular training and received supervision. Quality audits and reviews were used to monitor and improve the service. There was a stable and effective leadership team in place.”
“ ”
“ ”
“ ”
Older reports from the CQC's previous inspection approach
Inspected 17 October 2019, rated Requires improvement
Inspected 22 March 2019, rated Inadequate
Inspected 19 October 2016, rated Good
Frequently asked questions
What services does FitzRoy Supported Living – Uckfield provide?
FitzRoy Supported Living – Uckfield is registered with the Care Quality Commission to provide personal care.
Which local authority is FitzRoy Supported Living – Uckfield registered in?
FitzRoy Supported Living – Uckfield is registered in the East Sussex local authority area.
What is FitzRoy Supported Living – Uckfield's CQC rating?
FitzRoy Supported Living – Uckfield is rated Good by the Care Quality Commission (report published 29 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-120634993.
Who is the registered manager at FitzRoy Supported Living – Uckfield?
The registered manager is Melanie Cottrell.
Who owns FitzRoy Supported Living – Uckfield?
FitzRoy Supported Living – Uckfield is operated by FitzRoy Support.
When was FitzRoy Supported Living – Uckfield last inspected?
The Care Quality Commission published its latest report on FitzRoy Supported Living – Uckfield on 29 August 2025.
Where is FitzRoy Supported Living – Uckfield located?
FitzRoy Supported Living – Uckfield is located in Uckfield, United Kingdom.
When did FitzRoy Supported Living – Uckfield register with CQC?
FitzRoy Supported Living – Uckfield first registered on 10 January 2011.
Be the first to review FitzRoy Supported Living – Uckfield
Location
Home-care agencies near Uckfield
Run FitzRoy Supported Living – Uckfield?
Claim this listing free to add photos, respond to enquiries and keep your details right. It only takes a couple of minutes to verify your connection.
Badges & awards
Information disclaimer. Information regarding FitzRoy Supported Living – Uckfield is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
01825762510