Fernways
Cecil Road, Ilford, Essex, IG1 2EL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2011.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and mental health conditions
- Local authority: Redbridge
- Registered manager: Ravinder Kaur
- Run by: London Borough of Redbridge
The inspection record
Rated Good overall. Report published 6 August 2025.
“Date of assessment: 15 July 2025 to 25 July 2025.”
“Fernways provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is bought or rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.”
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“At the time of this assessment, the service was providing personal care to 10 people. The site visit was carried out on 15 July 2025.”
“This assessment was carried out by one inspector. We looked at 15 quality statements as part of this assessment. We gave the service 24 hours’ notice of the assessment. This was because we wanted to make sure someone would be available to support us with the assessment. We also spoke with people who used the service, their relatives, and staff to seek their views about the service.”
“At the time of our assessment there was a registered manager in post. However, they had been absent from the service for longer than three months. The provider had made alternative arrangements to ensure the registered manager position was covered. An acting manager was in post, and they were being supported by the service manager and the registered managers from the provider’s other services.”
“The last rating for this service was requires improvement (published 20 January 2023). This assessment was carried out to follow up on action we told the provider to take at the last inspection.”
“The provider was previously in breach of the legal regulation in relation to the management of medicines and good governance. Improvements were found at this assessment and the provider was no longer in breach of these regulations. The provider ensured medicines were managed safely. There was an effective system in place to monitor the quality of the service and identify shortfalls.”
“This report only covers our findings in relation to the key questions Safe and Well-led which cover those breaches.”
Older reports from the CQC's previous inspection approach
Inspected 3 November 2022, rated Requires improvement
Inspected 2 February 2022, not rated
Inspected 18 October 2017, rated Good
Inspected 25 November 2014, rated Good
Frequently asked questions
What services does Fernways provide?
Fernways is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Fernways registered in?
Fernways is registered in the Redbridge local authority area.
What is Fernways's CQC rating?
Fernways is rated Good by the Care Quality Commission (report published 6 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-153653680.
Who is the registered manager at Fernways?
The registered manager is Ravinder Kaur.
Who owns Fernways?
Fernways is operated by London Borough of Redbridge.
When was Fernways last inspected?
The Care Quality Commission published its latest report on Fernways on 6 August 2025.
Where is Fernways located?
Fernways is located in Ilford, United Kingdom.
When did Fernways register with CQC?
Fernways first registered on 28 January 2011.
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Home-care agencies near Ilford
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Information disclaimer. Information regarding Fernways is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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