Excelle Home Care
9b Elms House, Elms Industrial Estate, Romford, Essex, RM3 0JU · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since July 2015.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Havering
- Run by: Ms Priscilla Varayidzo Ngala
The inspection record
Rated Good overall. Report published 1 August 2025.
“This responsive assessment was carried out to check if the service had made improvements since our last inspection.”
“Excelle Home Care provides care and support to people living in their own home. Not everyone using Excelle Home Care received regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. This assessment was carried with a site visit to the office location.”
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“This assessment was carried out by an assessor and a regulatory coordinator. Assessment activity started on 16 June 2025 and ended on 7 July 2025. We looked at 15 quality statements as part of this assessment. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection. The site visit was carried out on 18 June 2025. We gathered further information remotely from the service such as staff call logs and policies. We also spoke to relatives of people that used the service and staff after the site visit.”
Older reports from the CQC's previous inspection approach
Inspected 30 November 2022, not rated
Inspected 26 April 2021, rated Requires improvement
Inspected 10 January 2020, rated Requires improvement
Inspected 10 December 2018, rated Requires improvement
Inspected 30 March 2016, rated Good
Frequently asked questions
What services does Excelle Home Care provide?
Excelle Home Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Excelle Home Care registered in?
Excelle Home Care is registered in the Havering local authority area.
What is Excelle Home Care's CQC rating?
Excelle Home Care is rated Good by the Care Quality Commission (report published 1 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-2147268172.
Who owns Excelle Home Care?
Excelle Home Care is operated by Ms Priscilla Varayidzo Ngala.
When was Excelle Home Care last inspected?
The Care Quality Commission published its latest report on Excelle Home Care on 1 August 2025.
Where is Excelle Home Care located?
Excelle Home Care is located in Romford, United Kingdom.
When did Excelle Home Care register with CQC?
Excelle Home Care first registered on 23 July 2015.
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Location
Home-care agencies near Romford
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Information disclaimer. Information regarding Excelle Home Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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