Emerald Agency
15 West Hill Road, Ryde, Isle of Wight, PO33 1LG · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2011.
- Supports: learning disabilities and sensory impairment
- Local authority: Isle of Wight
- Registered manager: Louise Jane Jobson
- Run by: Westhill IOW Limited
The inspection record
Rated Good overall. Report published 9 July 2026.
“This assessment took place between 5 and 16 June 2026 and included on-site activity and information gathered from people and their relatives, staff and professionals. The service provided supported living care and support for adults with learning disabilities and autistic people. At the time of this assessment there were 8 people receiving support with personal care.”
“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“People were supported in a safe, caring and person-centred environment. Staff understood people’s needs well and provided support that promoted independence, dignity and inclusion. People were supported to lead active lives as part of their local community. Feedback from people, their relatives and professionals was positive about the care and support provided, and described staff as kind and responsive.”
“Leaders were visible and approachable, and there was a positive and open culture within the service. Staff felt supported and able to raise concerns, and there was evidence of collaborative working with external partners to meet people’s needs.”
“Some governance systems were not always sufficiently robust. Policies were not always aligned with current legislation, and systems to assess staff competency and monitor outcomes were not fully developed. There were also areas where the model of care required further review to ensure it fully reflected best practice guidance in relation to supported living.”
“Overall, the service provided good quality care that supported people to live independently and maintain control over their lives.”
Older reports from the CQC's previous inspection approach
Inspected 27 April 2016, rated Good
Frequently asked questions
What services does Emerald Agency provide?
Emerald Agency is registered with the Care Quality Commission to provide personal care.
Which local authority is Emerald Agency registered in?
Emerald Agency is registered in the Isle of Wight local authority area.
What is Emerald Agency's CQC rating?
Emerald Agency is rated Good by the Care Quality Commission (report published 9 July 2026). The full CQC inspection report is available at cqc.org.uk/location/1-143063668.
Who is the registered manager at Emerald Agency?
The registered manager is Louise Jane Jobson.
Who owns Emerald Agency?
Emerald Agency is operated by Westhill IOW Limited.
When was Emerald Agency last inspected?
The Care Quality Commission published its latest report on Emerald Agency on 9 July 2026.
Where is Emerald Agency located?
Emerald Agency is located in Ryde, United Kingdom.
When did Emerald Agency register with CQC?
Emerald Agency first registered on 7 February 2011.
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Information disclaimer. Information regarding Emerald Agency is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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