Eleanor Nursing & Social Care Ltd – Greenwich Branch

“We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is requires improvement. This service was registered with us on 22 January 2024, and this is their first assessment. We also assessed the care provision under Right Support, Right Care, Right Culture, as some people with a learning disability and autistic people were using the service.”

“We found 3 breaches of regulation in relation to dignity and respect, safe and effective staffing and good governance. Staff were not always effectively deployed. People experienced some inconsistencies with staffing and were not always treated with dignity and respect. Systems of governance were in place, but some aspects of governance were ineffective. We found the service was taking actions to address these concerns; however, improvement was still needed. We have asked the provider for an action plan in response to the concerns found at this assessment.”

“Notwithstanding the issues we found, we identified areas of good practice. There were procedures to respond to safeguarding and incidents. Lessons learnt were used as opportunities to improve the quality of service. Assessments were carried out to ensure people's needs could be met. Risks were identified and risk assessments were in place to manage these safely. Staff felt supported and received regular training and supervision. Staff followed appropriate infection control practices. A complaints procedure was in place. The service worked in partnership with healthcare professionals. People had access to access to a range of healthcare services when needed. The service received positive feedback from healthcare professionals that worked with the service.”