Eleanor Nursing & Social Care Ltd – Brent Office

“This inspection was carried out to follow up on actions from our last inspection in July 2022. At that inspection, the provider was in breach of legal regulations in relation to staffing. Improvements were found at this inspection and the provider was no longer in breach of regulations.”

“Risks to people were identified and addressed. The service maintained sufficient staffing levels to address and meet people’s needs. Staff were punctual and completed their visits to people’s home appropriately. Issues with staff performance and conduct were identified and resolved. Care plans included guidance for staff on maintaining people’s safety, which were consistently followed. People were able to participate in their care planning so they could receive personalised care. Safeguarding measures were in place, to protect people from the risk of abuse. Systems enabled staff to support people with their medicines in a safe way. Accidents and incidents that occurred were recorded and lessons were learned from them”

“People were always treated with dignity, kindness, and respect. Their privacy was protected and their individual needs, including equality and diversity were fully supported. Staff and managers assessed people’s capacity to make their own decisions and choices, which were respected. Service quality was monitored through established processes to drive ongoing improvement. Staff benefited from training and support, enabling their professional development. The management team was knowledgeable, supportive, and promoted a positive, inclusive culture in the service.”