Edith Healthcare Wolverhampton

“Date of Assessment: 29 June 2025 to 27 July 2025. The service provides personal care to older people and younger adults. This assessment was in response to CQC receiving information of concern and to follow up on the last inspection. People received support from staff who had been recruited safely and were safeguarded from the risk of abuse by trained staff. There were systems in place to assess risks and plans to reduce them. People had support with their medicines and staff understood how to prevent the spread of infection. Staff were caring and responded to individual needs, supporting people to make choices and retain their independence. People had their communication needs met and received person-centred care. People understood how to make a complaint, and their feedback was sought on the service. The registered manager had a vision for the service and ensured staff were supported and worked in partnership with others. There was a learning culture in the home. However, the provider needed to make some improvements to the service. The provider did not consistently ensure people received their calls at the times they wanted. People did not always feel supported to maintain their health and receive their medicines as prescribed. The registered manager was not consistently clear on their responsibilities and was not always visible to people and their relatives. Staff call times were not always consistent and the governance systems had not identified these concerns.”