DK Home Support
159-161 Ravensworth Road, Dunston, Gateshead, Tyne And Wear, NE11 9AE · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since June 2012.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
- Local authority: Gateshead
- Registered manager: Kelly McGillan
- Run by: DK Home Support
The inspection record
Rated Good overall. Report published 20 January 2026.
“Date of Assessment: 4 to 16 December 2025. DK Home Support is a care at home service registered to provide personal care to adults of all ages, including people living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
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“The overall rating remains good. People continued to receive safe, effective, compassionate, and well-led care. Staff understood their responsibilities and followed clear policies to protect people from harm. Safeguarding was prioritised, and people told us they felt safe. Staff managed medicines in line with national guidance and consistently applied infection prevention and control measures.”
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“Care was person-centred and tailored to individual needs. People and relatives described staff as kind, respectful, and responsive. They said carers supported independence and choice, enabling people to remain at home and maintain their routines. Feedback confirmed urgent needs were addressed promptly and communication was effective.”
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“Leadership and governance remained strong. Managers promoted an open and inclusive culture, supported staff wellbeing, and ensured continuous learning and improvement. Quality assurance systems were robust, and digital tools were used to monitor care delivery and prevent missed visits.”
Older reports from the CQC's previous inspection approach
Inspected 29 October 2018, rated Good
Inspected 18 March 2016, rated Good
Frequently asked questions
What services does DK Home Support provide?
DK Home Support is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is DK Home Support registered in?
DK Home Support is registered in the Gateshead local authority area.
What is DK Home Support's CQC rating?
DK Home Support is rated Good by the Care Quality Commission (report published 20 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-436771518.
Who is the registered manager at DK Home Support?
The registered manager is Kelly McGillan.
When was DK Home Support last inspected?
The Care Quality Commission published its latest report on DK Home Support on 20 January 2026.
Where is DK Home Support located?
DK Home Support is located in Gateshead, United Kingdom.
When did DK Home Support register with CQC?
DK Home Support first registered on 29 June 2012.
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Information disclaimer. Information regarding DK Home Support is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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