Dimensions South West Counties Domiciliary Care Office
Unit 7, Granville House, Bumpers Way, Bumpers Farm, Chippenham, SN14 6RZ · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2014.
- Supports: older people (65+), learning disabilities and adults under 65
- Local authority: Wiltshire
- Registered manager: Nigel Stephen Brigden
- Run by: Dimensions (UK) Limited
The inspection record
Rated Good overall. Report published 11 June 2025.
“Date of inspection: 18 March to 15 April 2025. The inspection was carried out because of concerns received in relation to some of the supported living houses. The service is a supported living service providing personal care support to 53 people with learning disabilities and autistic people across 32 houses in the counties of Wiltshire, Bath and Bristol.”
“We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed and demonstrated that people with a learning disability, and autistic people, are considered with respect, equality, dignity, choices, independence and access to local communities that most people take for granted.”
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“People had comprehensive support plans in place that enabled staff to ensure people were engaging in their community and were able to make choices about what they wanted to do.”
“Leaders had a clear vision and culture based on person centred support, recognising the need to ensure staff also had this value base. Many of the services were successfully doing this. However, 1 of the services we visited was not following the principles of ‘right care, right support, right culture’. People were not being involved in many aspects of daily living; Leaders had failed to identify the issues in this service which meant people had been exposed to risk of harm.”
“Medicines were not always being managed safely. However, during the inspection period this was discussed with the provider who took steps to address the issues identified.”
Older reports from the CQC's previous inspection approach
Inspected 18 June 2018, rated Good
Inspected 24 November 2015, rated Good
Frequently asked questions
What services does Dimensions South West Counties Domiciliary Care Office provide?
Dimensions South West Counties Domiciliary Care Office is registered with the Care Quality Commission to provide personal care.
Which local authority is Dimensions South West Counties Domiciliary Care Office registered in?
Dimensions South West Counties Domiciliary Care Office is registered in the Wiltshire local authority area.
What is Dimensions South West Counties Domiciliary Care Office's CQC rating?
Dimensions South West Counties Domiciliary Care Office is rated Good by the Care Quality Commission (report published 11 June 2025). The full CQC inspection report is available at cqc.org.uk/location/1-1643906081.
Who is the registered manager at Dimensions South West Counties Domiciliary Care Office?
The registered manager is Nigel Stephen Brigden.
Who owns Dimensions South West Counties Domiciliary Care Office?
Dimensions South West Counties Domiciliary Care Office is operated by Dimensions (UK) Limited.
When was Dimensions South West Counties Domiciliary Care Office last inspected?
The Care Quality Commission published its latest report on Dimensions South West Counties Domiciliary Care Office on 11 June 2025.
Where is Dimensions South West Counties Domiciliary Care Office located?
Dimensions South West Counties Domiciliary Care Office is located in Chippenham, United Kingdom.
When did Dimensions South West Counties Domiciliary Care Office register with CQC?
Dimensions South West Counties Domiciliary Care Office first registered on 12 September 2014.
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Location
Home-care agencies near Chippenham
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Information disclaimer. Information regarding Dimensions South West Counties Domiciliary Care Office is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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