Deway Care Limited

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“The provider had not ensured safe recruitment procedures were always followed. They were reliant on agency staff, and this had affected the timeliness and consistency of visits.”

“People’s medicines were not always managed well, and not all risk assessments were completed. The provider had systems for incident reporting and safeguarding, but we were not assured all incidents and concerns were recorded. Staff followed infection prevention practices.”

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“People’s needs were assessed and reviewed by staff and care plans reflected what mattered to them, including support with food and drink. Staff understood the importance of seeking consent.”

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“Staff treated people with kindness, compassion and respect, and their privacy and dignity were maintained. Feedback from people and relatives was consistently positive, describing staff as caring, friendly and attentive. Staff promoted people’s independence and supported them to make choices.”

“Staff were supported through regular supervision, where they were able to raise concerns, reflect on practice and request training. Staff told us they felt well supported.”

“People’s care records reflected their physical, mental, sensory and social needs. Communication needs were identified and recorded, and people were supported to share feedback and raise concerns, although experiences of follow‑up action were mixed.”

“The provider’s processes to monitor the service were not always effective. Their audits had not identified issues found during the inspection, including missing risk assessments, medicines documentation concerns, training gaps and incomplete visit records.”

“The provider had a quality improvement plan focused on recruitment, reducing agency use, staff wellbeing and feedback, and responded positively to inspection findings with plans to address identified issues.”