Destiny Nursing & Care Agency Ltd
5 Norfolk Gardens, Borehamwood, Hertfordshire, WD6 2LS · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since September 2017.
- Supports: older people (65+), people with dementia, physical disabilities, mental health conditions and adults under 65
- Local authority: Hertfordshire
- Registered manager: Ruby Chambas-Annan
- Run by: Destiny Nursing & Care Agency Ltd
The inspection record
Rated Requires improvement overall. Report published 12 November 2025.
“Assessment activity took place between 1 and 15 October 2025. We visited the service on 1 October 2025. Destiny Nursing and Care Agency is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to people of any age, including those with dementia, mental health needs, or physical disabilities. At the time of this assessment, they were providing personal care and support to 5 people living in their own homes. This was the first assessment of this service under our single assessment framework, carried out due to the length of time since our last inspection. We announced the assessment which was completed by 1 inspector. We received feedback from 5 staff and 4 professionals. We spoke with 2 relatives.”
“We looked at all quality statements and identified breaches in regulations in relation to good governance.”
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“The service had enough staff. There were systems and processes to safeguard people from the risk of abuse. People’s care plans and risk assessments contained some inconsistencies but included personalised information for staff to meet their individual needs. Staff provided dignified care and understood people’s communication needs. There was a positive culture within the service with staff feeling well supported by their manager and colleagues. There was room for improvement with the systems and processes to monitor the quality of the service, particularly around monitoring staff training and competence. The registered manager was responsive to feedback where improvements were required.”
Older reports from the CQC's previous inspection approach
Inspected 19 October 2017, rated Good
Frequently asked questions
What services does Destiny Nursing & Care Agency Ltd provide?
Destiny Nursing & Care Agency Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Destiny Nursing & Care Agency Ltd registered in?
Destiny Nursing & Care Agency Ltd is registered in the Hertfordshire local authority area.
What is Destiny Nursing & Care Agency Ltd's CQC rating?
Destiny Nursing & Care Agency Ltd is rated Requires improvement by the Care Quality Commission (report published 12 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-4225125002.
Who is the registered manager at Destiny Nursing & Care Agency Ltd?
The registered manager is Ruby Chambas-Annan.
Who owns Destiny Nursing & Care Agency Ltd?
Destiny Nursing & Care Agency Ltd is operated by Destiny Nursing & Care Agency Ltd.
When was Destiny Nursing & Care Agency Ltd last inspected?
The Care Quality Commission published its latest report on Destiny Nursing & Care Agency Ltd on 12 November 2025.
Where is Destiny Nursing & Care Agency Ltd located?
Destiny Nursing & Care Agency Ltd is located in Borehamwood, United Kingdom.
When did Destiny Nursing & Care Agency Ltd register with CQC?
Destiny Nursing & Care Agency Ltd first registered on 26 September 2017.
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Location
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Information disclaimer. Information regarding Destiny Nursing & Care Agency Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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