Deben Willow Care
Willow Barn, Claydon Hall, Church Hall, Claydon, Ipswich, IP6 0EL · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Suffolk
- Registered manager: Hollie Dana-Marie Double
- Run by: Deben Willow Care Limited
The inspection record
Rated Good overall. Report published 14 August 2025.
“Deben Willow Care is a domiciliary care agency, providing personal care to adults in their own homes. At the time of the inspection there were 106 people receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”
“We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, Right care, Right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and/or who are autistic.”
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“Dates of assessment 25 May 2025 to 18 June 2025 when feedback was given to the leadership team. At the last inspection 2 September 2019, we rated the service good. At this assessment, the rating has remained good.”
“During this assessment we carried out telephone interviews, contacting 25 people who used the service, 5 relatives and received feedback from 17 care staff about their experience of Deben Willow Care.”
“This assessment was undertaken in response to concerns raised with us regarding staffing, management and the culture within the service. A number of quality statements that related to the issues raised were assessed to seek assurances of the service provided.”
“Overall people received safe quality care and were satisfied that their needs were met. However, there were some concerns relating to the timing of visits with people not knowing who to expect and when, some care staff not being on time and people not being informed of changes to their care visits in a timely manner. We identified some communication issues such as language and cultural barriers with overseas staff.”
“The registered manager who had been in post 2 month prior to this assessment had identified these issues and was taking action. This was a work in progress and had not been fully embedded at the time of the assessment.”
“We found that people’s risks were assessed, regularly reviewed with mitigating actions taken to protect people from further harm. Staff provided safe, person-centred care which met people’s needs and preferences. Care records provided information to guide staff on how to deliver safe care. We shared examples where the documentation in some areas could be further enhanced to support people’s health and wellbeing outcomes.”
“The registered manager was open to feedback and demonstrated a positive approach to learning and development. The service was well led with regular checks for quality and safety completed with actions in place for where improvements had been identified. There were regular staff and management meetings to share information, review actions for improvement and to discuss any shortfalls. To support ongoing development of the service the registered manager was strengthening the governance and monitoring systems in the service and we were encouraged by the actions they were taking.”
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Older reports from the CQC's previous inspection approach
Inspected 12 December 2018, rated Good
Frequently asked questions
What services does Deben Willow Care provide?
Deben Willow Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Deben Willow Care registered in?
Deben Willow Care is registered in the Suffolk local authority area.
What is Deben Willow Care's CQC rating?
Deben Willow Care is rated Good by the Care Quality Commission (report published 14 August 2025). The full CQC inspection report is available at cqc.org.uk/location/1-4624830465.
Who is the registered manager at Deben Willow Care?
The registered manager is Hollie Dana-Marie Double.
Who owns Deben Willow Care?
Deben Willow Care is operated by Deben Willow Care Limited.
When was Deben Willow Care last inspected?
The Care Quality Commission published its latest report on Deben Willow Care on 14 August 2025.
Where is Deben Willow Care located?
Deben Willow Care is located in Ipswich, United Kingdom.
When did Deben Willow Care register with CQC?
Deben Willow Care first registered on 15 December 2017.
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Location
Home-care agencies near Ipswich
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Information disclaimer. Information regarding Deben Willow Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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