Daley Home Care

“Pre-assessments were completed prior to people receiving a service and formed the basis of care plans which were reviewed by people and staff. Staff worked in partnership with people, families and professionals to plan and deliver care tailored to people's individual needs and preferences. Staff spoke positively about their work and the management of the service.”

“The systems for training did not identify all required training for staff, for example, from 1 July 2022, all health and social care providers registered with CQC must ensure that their staff receive training in how to interact appropriately with people who have a learning disability and autistic people, at a level appropriate to their role. This training had not been completed by staff, during the assessment the provider had booked staff onto this training.”

“The provider did not always have effective governance and performance management systems to identify and drive improvements at the service. Systems and processes did not identify concerns we found during the inspection. The provider was responsive to feedback during the inspection and took immediate action.”

“The service was in breach of legal regulation in relation to good governance.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”