Dale Care – Newcastle (Extra Care/Homecare)

“This was the first rated inspection of the service. A registered manager was in place. The registered manager was registered with the Commission and was legally responsible for ensuring the service was compliant with legal and regulatory requirements.”

“Staff spoke very positively about working at the service and the people they cared for. Staff knew the care and support needs of people they supported. Care records were in place that reflected the person-centred care provided by staff. People received effective care and were supported to ensure their health care needs were met. People were treated with kindness and compassion. Staff protected their privacy and dignity. People were supported to take risks to improve their quality of life. Systems were in place to protect people and ensure their safety. Medicines were managed safely. There were enough staff with the necessary skills, qualifications and experience. The service had a good learning culture and people could raise concerns. The registered manager investigated incidents thoroughly. Staff received training and regular appraisals to maintain high-quality care. Systems were in place to monitor the quality and safety of the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.”