Daily Comfort Healthcare Ltd

“Date of Assessment: 30 June to 21 July 2026. This was a follow up assessment to check if improvements had been made following our previous assessment triggered by our ongoing monitoring of the service. The service is a care at home service providing support to adults of all ages living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of the assessment 22 people were using the service. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. At this inspection the provider had not improved sufficiently, and were still in breach of the legal regulations in relation to safe care and treatment and good governance.”

“The provider was motivated to learn and improve the service for people. However, improvement was limited by a lack of effective risk and quality monitoring systems. This meant effective action had not been taken to address shortfalls found at our previous inspection and ongoing shortfalls we found in relation to people’s risk assessment and risk mitigation plans had not been identified prior to our inspection. Although staff understood and managed some risks related to people’s care, they did not understand them all. This included the risks related to creams and lotions or pressure ulcers. Risks were not always assessed in accordance with universally recognised tools and documented in people’s care plans. This was also confirmed by professionals involved in people’s care. The provider only made 1 staff recruitment file available for review as the registered manager was unable to provide the other files we requested. The lack of recruitment records meant they failed to demonstrate safe recruitment requirements.”