Cygnet Care (Devon) Limited

“People were protected and kept safe. Staff understood and managed risks. Staff had the right skills and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff raised concerns about people’s health quickly. They worked with all agencies involved in people’s care for the best outcomes. People were involved in decisions about their care.”

“Care provided to people was exceptionally person-centred and promoted people’s strengths, independence and rights. Staff were exceptional at treating people with kindness, empathy and compassion. Each person had a small, consistent staff team and the service provided sufficient time for staff to develop trusting relationships with people.”

“Staff had an excellent knowledge of each person they cared for. Staff were encouraged to regularly go above and beyond expected care to provide meaningful support, which enhanced people’s health, wellbeing and social connections. The service proactively listened to, understood and acted on people’s needs and wishes.”

“There was strong and passionate leadership, which placed people’s care at the centre of the service. The registered manager regularly worked alongside care staff to deliver care and knew people well, ensuring a high-quality service and the best outcomes for people. Professionals who worked with the service told us it was well-led and responsive.”