CSS Care Ltd

“Date of assessment: 28 January 2025 to 22 February 2025. The service provided personal care to people living in their own homes. At the time of this assessment 9 people received care. The provider was previously in breach of the legal regulations in relation to safe care and treatment, staffing, recruitment, governance and complaints. Improvements were found at this assessment and the provider was no longer in breach of these regulations. Staff told us they received good support, there was good teamwork and they received the training they needed. Staff understood the safeguarding and whistle blowing process. They felt confident to raise concerns and felt they would be listened to. New staff were recruited safely. The provider undertook regular medicines audits to check people received their medicines correctly. However, only 1 person was currently being supported with medicines. The provider had effective quality assurance (QA) systems, which had been successful in identifying areas for improvement and learning lessons. There had been no incidents and accidents logged since we last assessed the service. There were opportunities for staff to provide feedback. The provider worked with external partners to ensure people received the care they needed. The provider had plans to improve and develop the service moving forward.”