Creative Support – Hampton Crescent
Richmond Hill, Long Close Lane, Leeds, West Yorkshire, LS9 8NH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2013.
- Supports: older people (65+), people with dementia and physical disabilities
- Local authority: Leeds
- Registered manager: Michelle Moore
- Run by: Creative Support Limited
The inspection record
Rated Good overall. Report published 1 July 2026.
“Date of Assessment: 7 May 2026 and 6 June 2026. We undertook 1 visit to the service 7 May 2026 and reviewed information that the registered manager sent us electronically following our visit. Hampton Crescent is an extra care housing scheme for people aged 55 years and over. Creative support provides onsite emergency response and planned domiciliary care to people within their own homes in the scheme. At the time of this assessment 20 people used the service. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. We reviewed all quality statements.”
“People using the service were safe and were supported by staff who were described as extremely kind and caring. The registered manager and staff understood their safeguarding responsibilities and worked openly to report, review and learn from incidents. Risks were assessed and managed in a person‑centred way. People involved in decisions about their care and supported to take positive risks, where appropriate.”
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“Care was delivered in line with people’s individual needs, preferences and aspirations. People were extremely well supported to maintain and develop their independence and be as independent as they could be. Staff worked effectively with external professionals to ensure care was coordinated and responsive when people’s needs changed. People and relatives gave consistently positive feedback about the care provided.”
“Staff told us they felt supported by the management team. Supervisions and appraisals were taking place. Staff told us they enjoyed working at the service and their wellbeing was supported.”
“Leaders used audits, monitoring and feedback to drive improvement and responded promptly when issues were identified, including addressing isolated recording concerns. The registered manager implemented a strong person‑centred culture at the service, with effective partnership working and a commitment to continuous learning and improvement.”
Older reports from the CQC's previous inspection approach
Inspected 23 October 2018, rated Good
Inspected 15 March 2016, rated Good
Frequently asked questions
What services does Creative Support – Hampton Crescent provide?
Creative Support – Hampton Crescent is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Creative Support – Hampton Crescent registered in?
Creative Support – Hampton Crescent is registered in the Leeds local authority area.
What is Creative Support – Hampton Crescent's CQC rating?
Creative Support – Hampton Crescent is rated Good by the Care Quality Commission (report published 1 July 2026). The full CQC inspection report is available at cqc.org.uk/location/1-1072972554.
Who is the registered manager at Creative Support – Hampton Crescent?
The registered manager is Michelle Moore.
Who owns Creative Support – Hampton Crescent?
Creative Support – Hampton Crescent is operated by Creative Support Limited.
When was Creative Support – Hampton Crescent last inspected?
The Care Quality Commission published its latest report on Creative Support – Hampton Crescent on 1 July 2026.
Where is Creative Support – Hampton Crescent located?
Creative Support – Hampton Crescent is located in Leeds, United Kingdom.
When did Creative Support – Hampton Crescent register with CQC?
Creative Support – Hampton Crescent first registered on 25 November 2013.
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Location
Home-care agencies near Leeds
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Badges & awards
Information disclaimer. Information regarding Creative Support – Hampton Crescent is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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