Copthorne Complete Home Care Limited

“At the time of our assessment, 3 people were receiving the regulated activity of personal care. Our assessment of the service started on 10 October 2024 and ended on 2 December 2024. Two inspectors carried out a visit to the agency’s office on 22 October 2024. During our assessment of the service, we looked at all the quality statements relating to all of the key questions. This assessment was to follow up on the findings of our previous assessment carried out on 28 February 2024. The service had made improvements and is no longer in breach of the regulations identified at our previous assessment. There was now a culture of learning from safety events. There were now effective risk assessments and care plans in place to guide staff about how to support people safely. Staff had received additional training about safeguarding adults from abuse and knew how to report concerns. Action had been taken to ensure all staff were appropriately trained and competent in their role. Systems to monitor and improve the quality and safety of the service had been introduced however more time is needed to ensure these are embedded and can be sustained over time. The provider has taken action to ensure they comply with the conditions of their registration. However, we have made a recommendation in relation to staff recruitment to ensure more robust procedures are followed.”

“This service has been in Special Measures since 27 September 2024. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”