Complesso Healthcare Solutions

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“Risk management plans were not always in place where needed and records relating to the administration of medicines were not always clear. Although people did receive their medicines as prescribed. People’s capacity to make specific decisions about their care and support had not always been assessed and recorded accurately, and some language used in people’s care records lacked dignity.”

“People’s care was planned around their individual needs and staff knew them well. There were enough staff to meet people’s needs safely and the provider’s recruitment processes were safe. Staff knew how to identify concerns relating to people’s safety and the provider had well established systems in place to respond to any concerns.”

“The staff team worked in partnership with relevant professionals to ensure people received care that met their needs, and staff provided care in a way that promoted independence and individual choice. There were systems in place to review and respond to complaints and staff told us they felt supported in their roles.”

“Governance and oversight were provided by a management team who knew people well and understood their needs. The registered managers and providers were responsive to feedback and were committed to maintaining a positive learning culture.”

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