Cloverley Care Limited
Willaston Farm, Willaston, Whitchurch, SY13 4PP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Overview
Cloverley Care Limited is a home care agency based in Whitchurch, Shropshire (SY13). It is registered with CQC.
It provides personal care and support to people in their own homes. Its services also include dementia home care. CQC records list its specialisms as Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Learning disabilities, Physical disabilities and Sensory impairment. CQC records give its local authority as Shropshire. CQC rated it Requires improvement at its last assessment.
Registration details
- Registered as a homecare agency with the Care Quality Commission since August 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, adults under 65 and children
- Local authority: Shropshire
- Registered manager: Alan Stephen Dale
- Run by: Cloverley Care Limited
The inspection record
Rated Requires improvement overall. Report published 28 October 2026.
“Date of assessment: 3 and 9 June 2026. Cloverley Care Ltd is a supported living service providing care and support to people with a learning disability and autistic people in their own homes. We assessed the service against the Right Support, Right Care, Right Culture guidance to determine whether people were supported with dignity, equality, choice, independence, and meaningful access to their local communities.”
“The assessment included discussions with people using the service, their relatives, staff members, and the management team. The management consisted of a Registered Manager, Care Manager and a Care Coordinator.”
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“We found the management team did not demonstrate a sufficient understanding of the principles of Right Support, Right Care, Right Culture, which meant these principles were not consistently embedded within people's care and support. As a result, there was limited evidence people's rights, choices, and aspirations were actively promoted through care planning and service delivery.”
“There was little emphasis on supporting people to access further education, training, volunteering, or employment opportunities. While people attended day services where they were supported to develop daily living skills, care records did not consistently identify individuals' personal aspirations, goals, or desired outcomes.”
“Information relating to care and treatment was not always available in formats people could easily understand. This limited people's ability to be fully involved in decisions affecting their care and support and reduced opportunities for them to express their views and preferences.”
“Staff demonstrated limited understanding of the Mental Capacity Act 2005. Mental capacity assessments had not always been undertaken when required, meaning the service could not clearly demonstrate individuals' levels of understanding or their ability to make specific decisions. This placed people at risk of not having their rights upheld and restricted the provider's ability to evidence informed decision-making processes had been followed.”
“Governance systems and oversight arrangements were not effective in promoting best practice or driving service improvement. Leaders lacked understanding of their responsibilities in relation to sharing information with the regulator, including the submission of statutory notifications. In addition, complaints were not recorded, which reduced opportunities to identify trends, learn from feedback, and implement service improvements.”
“Staff received supervision and attended staff meetings, providing opportunities for guidance, reflective practice, performance management, and professional development. These arrangements helped to support staff in their roles and promote ongoing learning within the service.”
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Older reports from the CQC's previous inspection approach
Inspected 27 September 2017, rated Good
Frequently asked questions
What services does Cloverley Care Limited provide?
Cloverley Care Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Cloverley Care Limited registered in?
Cloverley Care Limited is registered in the Shropshire local authority area.
What is Cloverley Care Limited's CQC rating?
Cloverley Care Limited is rated Requires improvement by the Care Quality Commission (report published 28 October 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2805134517.
Who is the registered manager at Cloverley Care Limited?
The registered manager is Alan Stephen Dale.
When was Cloverley Care Limited last inspected?
The Care Quality Commission published its latest report on Cloverley Care Limited on 28 October 2026.
Where is Cloverley Care Limited located?
Cloverley Care Limited is located in Whitchurch, United Kingdom.
When did Cloverley Care Limited register with CQC?
Cloverley Care Limited first registered on 30 August 2016.
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Location
Home-care agencies near Whitchurch
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Information disclaimer. Information regarding Cloverley Care Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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