Clarity Homecare Coventry

“Date of inspection: 23 April 2026 to 14 May 2026. Clarity Homecare Coventry is registered to provide domiciliary care services to adults, young adults, children and people with learning disabilities or autism. The service had not previously been assessed or rated, so we completed a comprehensive assessment covering all 5 key questions of safe, effective, caring, responsive and well-led. During the inspection we spoke with people who used the service and their relatives, staff, and the Registered Manager who is also the nominated individual. Their key responsibility is to supervise the management of the regulated activities provided by the organisation. We also sought feedback from external health and social care professionals, and we looked at care plans, medicines records, recruitment files, call analysis and quality assurance records.”

“Clarity Homecare Coventry provided a consistently good standard of care across all areas assessed. The service demonstrated a strong commitment to delivering safe, effective, person-centred care supported by a positive culture and clear values. Where services support people with a learning disability or autism, we assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the principles of Right support, right care, right culture. Staff had received training to ensure they had the skills to support people with a learning disability. Systems were in place to protect people from harm, with staff trained in safeguarding, infection prevention and control, and safe medicines management. There was evidence of effective monitoring systems, including call tracking and regular audits, which helped ensure people received care at the right time and in a safe way.”