Cheshire Support Services

“Cheshire Support Services is a domiciliary care service registered to provide personal care to people in their own homes. During the assessment, 3 regulatory breaches in respect of safe care and treatment, staffing and governance were identified.”

“Systems to mitigate risks to people’s safety were not managed effectively. The assessment and planning of people’s care did not always adhere to best practice guidance. Where people had individual risks, we found no adequate assessment of these risks had been completed. However, we found staff were knowledgeable about people’s care needs and risks and they could confidently describe the action they took to keep people safe and reduce the risk of harm.”

“Staff were not always safely recruited and sufficient staff were not deployed to cover both the emergency and the routine work of the service. We found a lack of robust contingency plans to ensure the continuity of people’s care.”

“Systems in place to ensure the safe management of medicines were not effective. When people required support with medicines, they did not always have a detailed care plan in place and not all staff administering medicines had their competency assessed in line with best practice guidance.”

“Leaders had not created a positive and inclusive culture that supported the delivery of high-quality care. Governance systems did not enable the provider to identify where quality and/or safety were being compromised to ensure they could respond appropriately and without delay. The provider’s auditing systems had not identified all shortfalls which meant opportunities to improve the safety of the service were missed.”

“Staff treated people with kindness, empathy and compassion and understood the importance of gaining consent prior to supporting people with care. Staff supported people to manage their health and wellbeing. Staff described the action they took when a person was unwell and required a review from external health professionals.”

“The provider acknowledged some areas of the service required improvement and further development. They responded positively to CQC feedback demonstrating a clear commitment to ensuring going forward the culture and delivery of care met regulatory requirements.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”