Cergus Prime Care Durham and Sunderland

“This was the first rated inspection of the service. A registered manager was in place, who was also the nominated individual (NI). The NI is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.”

“There were enough staff with the necessary skills, qualifications and experience. Staff were safely recruited. People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain high-quality care. Staff knew the care and support needs of people they supported, and care records reflected the care provided by staff. People received consistent care from staff they knew. Communication was effective to ensure that staff and people were kept informed, including when staff were going to be late for a call. People were supported to ensure their health care needs were met. Staff had received training to administer people’s medicine safely, when required. Systems were in place to protect people and ensure their safety. They were supported to take risks to improve their quality of life. Systems were in place to monitor the quality and safety of the service and gather feedback from people and staff.”