Cera – Cumbria
Unit 4b, Lakeland Business Park, Lamplugh Road, Cockermouth, CA13 0QT · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and substance misuse
- Local authority: Cumberland
- Registered manager: Emily Toomey
- Run by: Cera Care Operations Limited
The inspection record
Rated Good overall. Report published 7 September 2026.
“Date of assessment 28 and 29 July 2026.”
“Cera Cumbria is a domically home care agency registered to provide personal care for people living in their own homes.”
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“At the time of our assessment 84 people received the regulated activity of personal care.”
“We assessed the quality statements from all key questions, safe, effective, caring, responsive and well led.”
“Overall people told us they felt safe and well supported by staff, they felt able to raise any concerns and were confident these would be responded to appropriately.”
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“Care plans were person centred and people and their families were involved in completing care planning and reviews.”
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“Staff were trained in safeguarding and knew how to identify concerns and how to report them. Safeguarding concerns were shared with relevant agencies and were well documented.”
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“The provider had good working relationships with other agencies.”
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“Staff received appropriate training and induction programmes and had access to additional specific training if required.”
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“Staff told us they felt supported by managers and received regular supervision and appraisals. They also had access to a range of additional resources such as wellbeing and reward schemes.”
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“We found recording around people’s medication was not always consistent and guidance on as and when required medications needed improvement.”
“Risk assessments were not always completed for people, and this required a greater oversight from the management team.”
Older reports from the CQC's previous inspection approach
Inspected 5 March 2021, not rated
Inspected 7 April 2017, rated Good
Frequently asked questions
What services does Cera – Cumbria provide?
Cera – Cumbria is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Cera – Cumbria registered in?
Cera – Cumbria is registered in the Cumberland local authority area.
What is Cera – Cumbria's CQC rating?
Cera – Cumbria is rated Good by the Care Quality Commission (report published 7 September 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2576930435.
Who is the registered manager at Cera – Cumbria?
The registered manager is Emily Toomey.
Who owns Cera – Cumbria?
Cera – Cumbria is operated by Cera Care Operations Limited.
When was Cera – Cumbria last inspected?
The Care Quality Commission published its latest report on Cera – Cumbria on 7 September 2026.
Where is Cera – Cumbria located?
Cera – Cumbria is located in Cockermouth, United Kingdom.
When did Cera – Cumbria register with CQC?
Cera – Cumbria first registered on 13 May 2016.
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Location
Home-care agencies near Cockermouth
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Information disclaimer. Information regarding Cera – Cumbria is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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